Return Policy

KC strives to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer returns under the following conditions (Subject to Change):

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
• Sale items and custom-made products are not eligible for returns unless they are defective or damaged.

2. Non-Returnable Items

• Gift cards
• Custom or personalized orders
• Sale or clearance items

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at Kaycee3D.info@gmail.com with your order number, a description of the issue, and any relevant photos if the item is defective or damaged.
2. Wait for Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return your item.
3. Ship the Item: Pack the item securely in its original packaging and include the return authorization number. Ship the item to the address provided in the return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at Kaycee3D.info@gmail.com with your order number and details about the defect or damage.
• If you wish to exchange for a different size or color, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

• If you receive a defective or damaged item, please email us at Kaycee3D.info@gmail.com within 7 days of receiving your order with your order number, a description of the issue, and any relevant photos.
• We will arrange for a replacement or refund for defective or damaged items at no additional cost to you.

8. Final Sale Items

• Items marked as final sale cannot be returned or exchanged unless they are defective or damaged.

Contact Information

For any questions or concerns regarding returns, please contact us at Kaycee3D.info@gmail.com. We are here to help!

No Return Policy for Digital Products

KC takes pride in delivering high-quality digital products. Due to the nature of digital goods, all sales are final and non-refundable. Please review the details below:

1. Eligibility for Refunds or Returns

Digital products cannot be returned or refunded under any circumstances, including but not limited to:

• Accidental purchases
• Change of mind
• Incompatibility with your software or device

2. Non-Returnable Items

• All digital assets
• Downloadable content
• Custom or personalized digital files

3. Support for Issues

If you encounter any problems with your purchase, such as corrupted files or difficulties accessing your product, we are happy to assist. Please follow these steps:

1. Open a Ticket: Reach out via our Discord server.
2. Email Us: Send an email to Kaycee3D.info@gmail.com with the following information:

• Your order number
• A detailed description of the issue
• Screenshots or other relevant information